News for 'Customer Service'

'Banks must be prepared for providing UPI credit'

'Banks must be prepared for providing UPI credit'

Rediff.com19 Jul 2024

'A credit line on UPI is going to make banks think about credit fundamentally as they digitise the credit process entirely.'

10 Skills You Need For A Career In AI

10 Skills You Need For A Career In AI

Rediff.com1 Oct 2024

Jobs requiring AI skills carry a significant wage premium, with some roles offering up to a 25 per cent increase in wages, notes Manoj Nagpal, vice president, professional services, OpenText, an information management company.

Yes Bank: 'Customers' deposits absolutely safe'

Yes Bank: 'Customers' deposits absolutely safe'

Rediff.com11 Mar 2020

The ATMs are fully up now and customers can withdraw up to Rs 50,000 from Yes Bank as well as from other banks' ATMs.

Now shop owners in MP's Ujjain asked to display names

Now shop owners in MP's Ujjain asked to display names

Rediff.com21 Jul 2024

Violators will have to pay a Rs 2,000 fine for the first offence and Rs 5,000 if they defy this order for the second time, Ujjain Mayor Mukesh Tatwal said on Saturday.

RBI releases draft rules on AePS to counter frauds on payments system

RBI releases draft rules on AePS to counter frauds on payments system

Rediff.com1 Aug 2024

The Reserve Bank of India (RBI) on Wednesday released draft guidelines for streamlining the onboarding and monitoring of Aadhaar Enabled Payment System (AePS) operators to counter frauds perpetuated through the ecosystem. Banks and the National Payments Corporation of India (NPCI) are required to comply with these directions within three months from the date of issue of the guidelines.

How DoT Plans To Check Rising Spam

How DoT Plans To Check Rising Spam

Rediff.com15 May 2024

Launched in March, it triggers re-verification of suspected fraudulent numbers. Failing re-verification, the number will be disconnected.

C S Setty: SBI's New Boss

C S Setty: SBI's New Boss

Rediff.com1 Jul 2024

'You will see him frequently asking customers -- especially retail -- about service experience, pain points, areas of improvement and suggestions.'

Don't sell Ulips as investment products: Irdai to insurance companies

Don't sell Ulips as investment products: Irdai to insurance companies

Rediff.com24 Jun 2024

The Insurance Regulatory and Development Authority of India (IRDAI) has asked life insurance companies not to advertise unit-linked plans as investment products in a recent circular.

Govt to set up e-comm hubs to promote exports

Govt to set up e-comm hubs to promote exports

Rediff.com23 Jul 2024

The government on Tuesday announced setting up of hubs to promote exports through e-commerce medium in public-private-partnership (PPP) mode and initially 10-15 hubs will be established. Finance Minister Nirmala Sitharaman said that these hubs, under a seamless regulatory and logistic framework, will facilitate trade and export-related services under one roof. "To enable MSMEs (micro, small and medium enterprises) and traditional artisans to sell their products in international markets, e-commerce export hubs will be set up in PPP mode," she said.

Air India passenger finds blade-like object in flight meal, airline apologises

Air India passenger finds blade-like object in flight meal, airline apologises

Rediff.com17 Jun 2024

The airline had initiated a probe after the passenger posted on X that there was a blade-like metal object in the meal.

After 15 months, RBI allows AmEx to acquire new credit card customers

After 15 months, RBI allows AmEx to acquire new credit card customers

Rediff.com25 Aug 2022

The Reserve Bank of India has on Wednesday lifted the ban on new customer acquisition by American Express which was imposed with effect from May 2021 due to non-compliance with local data storage norms. "In view of the satisfactory compliance demonstrated by American Express Banking Corp. with the Reserve Bank of India (RBI) circular dated April 6, 2018, on Storage of Payment System Data, the restrictions imposed, vide order dated April 23, 2021, on onboarding of new domestic customers have been lifted with immediate effect," RBI said. Similar bans were imposed on Diners Club International and Mastercard previously.

NRIs yet to fully warm up to GIFT City's higher FPI limits

NRIs yet to fully warm up to GIFT City's higher FPI limits

Rediff.com20 Sep 2024

The Securities and Exchange Board of India (Sebi) has permitted 100 per cent contribution from non-resident Indians (NRIs) and overseas citizens of India (OCIs) in the corpus of foreign portfolio investors (FPIs) based out of Gujarat International Finance Tec-City (GIFT City), the country's international financial services centre (IFSC). However, the Indian diaspora is yet to fully embrace this new route. The regulator allowed this route to enhance the fund ecosystem at GIFT City and attract genuine investments from overseas Indians.

Customers in limbo as banks, RBI thrash out differences

Customers in limbo as banks, RBI thrash out differences

Rediff.com30 Aug 2021

The payments industry is at a crossroads with the banking regulator on two pressing issues, neither of which seems headed towards an amicable solution. Depending upon which side accommodates the other, customers in India will have to choose between convenience and ironclad safety. In the end, the Reserve Bank of India (RBI), which regulates both banks and all payments services providers, will prevail. But the question is: will it do so by bending a little or by sticking to its firm stand? The two issues - one concerning payment facilitators storing customers' card details and the other about auto-renewal of payments - appear similar but aren't.

Vistara CEO says 'worst is behind us'; operations have stabilised

Vistara CEO says 'worst is behind us'; operations have stabilised

Rediff.com11 Apr 2024

After facing significant flight disruptions recently, Vistara CEO Vinod Kannan on Thursday told the airline staff that the "worst is behind us" and operations have already stabilised. Pilot woes have forced the Tata Group airline to temporarily cut down capacity by 10 per cent or 25-30 flights daily. While acknowledging that things should have been planned better, Kannan said it has been a "learning experience".

Bharti dials up UK telecom play with $4 bn stake in BT

Bharti dials up UK telecom play with $4 bn stake in BT

Rediff.com13 Aug 2024

Bharti Global, the international investment arm of Bharti Enterprises, has decided to buy 24.5 per cent equity in BT Group - a move that will make the Indian conglomerate the biggest shareholder in the UK's second-largest telecom company both in terms of market value and subscriber count. The shares are being purchased from billionaire Patrick Drahi's Altice UK through a combination of cash and debt .

'Our AUM Will be 3x by 2030'

'Our AUM Will be 3x by 2030'

Rediff.com31 Aug 2024

'I am very happy to see that the work is starting to bear some fruit now.'

LIC's market share drops to 59% till September from 68.7% in a year

LIC's market share drops to 59% till September from 68.7% in a year

Rediff.com10 Oct 2023

The share of Life Insurance Corporation of India (LIC) in monthly new business premium (NBP) in the life insurance sector declined to 58.50 per cent in September 2023 from 68.25 per cent in September 2022 -- a drop of 975 basis points -- owing to shortcomings in the product and distribution side of business. However, the market share saw a marginal uptick from the 57.37 per cent recorded in August this year. According to the monthly business data released for September 2023 by the Life Insurance Council, the NBP of LIC up to September 2023 stood at Rs 92,462.62 crore as compared to about Rs 1.25 trillion in the same period a year ago.

Insurance: How You Can Lose Money

Insurance: How You Can Lose Money

Rediff.com22 Mar 2024

In numerous instances, family members are unaware of an insurance policy's existence, let alone its details.

Airbus selects Tata Technologies as strategic supplier

Airbus selects Tata Technologies as strategic supplier

Rediff.com20 Dec 2021

Global engineering and product development digital services firm Tata Technologies on Monday said it has been selected by European aerospace major Airbus as a strategic supplier. The company will become an engineering, manufacturing engineering and services strategic supplier (EMES3), Tata Technologies said in a statement. "This is an outcome of an extensive seven month long multi-phased procurement assessment process that covered all Airbus divisions, subsidiaries, and affiliates across engineering, manufacturing engineering, and customer services engineering functions," it added.

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

Rediff.com5 Sep 2022

Tucked away at a lane in Arehalli Guddadahalli, a small village in Bengaluru Rural district is a nondescript factory of LaundryMate, one of India's first organised technology-led online laundry services firms. The company has built the country's largest laundry facility, which is spread across 53,000 square feet - the size of a football field. Inside the hangar-like building, one can hear the whooshing and humming sound of big hi-tech washing machines being operated by the newly-recruited staff of LaundryMate.

The Hotelier Who BJP Apologised To

The Hotelier Who BJP Apologised To

Rediff.com24 Sep 2024

Sree Annapoorna Sree Gowri Shankar is a familiar name across the country. With over 1,500 employees, it is renowned for its filter coffee and Keerai Vada throughout Tamil Nadu. Its operating revenues range from Rs 100 crore to Rs 500 crore.

Airtel's Q3 net rises 54% to Rs 2,442 crore

Airtel's Q3 net rises 54% to Rs 2,442 crore

Rediff.com5 Feb 2024

Bharti Airtel on Monday posted a 54 per cent jump in consolidated net profit to Rs 2,442.2 crore in the December quarter, mainly on account of growth in high value customers. Airtel prepaid mobile customers are required to pay at least Rs 155 for about a month-long service as the company had raised rates by 56 per cent in January 2023. Bharti Airtel managing director Gopal Vittal has indicated a need for further increase in mobile services rates.

Does govt plan to junk MTNL, BSNL merger?

Does govt plan to junk MTNL, BSNL merger?

Rediff.com13 Jul 2024

The government is considering the option of handing over operations of Mahanagar Telephone Nigam Ltd (MTNL) to BSNL through an agreement, instead of pursuing a merger route, a source privy to the development said. A final call on this is likely to be taken in a month's time. The source said the option of handing over debt-laden MTNL's operations to Bharat Sanchar Nigam Ltd (BSNL) through an agreement is being looked into.

Payments banks bat for new model, pin hopes on lending licence amid stress

Payments banks bat for new model, pin hopes on lending licence amid stress

Rediff.com29 Apr 2024

Payments banks are expecting to get the rights to offer small-ticket loans sometime soon, according to an industry source familiar with the matter. The industry has been in talks with the Reserve Bank of India (RBI) for some time in seeking lending rights.

4 pro-YSRCP news channels off air in Andhra post polls; Oppn party moves TRAI

4 pro-YSRCP news channels off air in Andhra post polls; Oppn party moves TRAI

Rediff.com23 Jun 2024

In a recent letter to TRAI, Reddy claimed the Andhra Pradesh Cable TV Operators Association took these four channels off air due to alleged coercion by the TDP-led government in the state.

Delhi HC stays guidelines prohibiting service charges

Delhi HC stays guidelines prohibiting service charges

Rediff.com20 Jul 2022

The Delhi high court on Wednesday stayed the recent guidelines prohibiting hotels and restaurants from levying service charge automatically on food bills. Justice Yashwant Varma, while dealing with petitions by the National Restaurant Association of India (NRAI) and Federation of Hotels and Restaurant Associations of India challenging the Central Consumer Protection Authority (CCPA)'s July 4 guidelines, said the issue requires consideration and directed the authorities to file their reply. "The matter requires consideration. Consequently, until the next date of listing the directions as contained in para 7 of the impugned guideline of July 4, 2022 shall remain stayed," the court ordered.

Piyush Goyal not against e-commerce platforms, but...

Piyush Goyal not against e-commerce platforms, but...

Rediff.com22 Aug 2024

A day after lambasting e-commerce players for predatory pricing, Union Commerce Minister Piyush Goyal on Thursday said he is not against online platforms but India wants such entities to be "fair and honest" in their conduct. Speaking with reporters in the financial capital, the outspoken Union minister said the rule of the law should be followed in letter and spirit, and made it clear that consumer preferences should not be influenced by algorithms.

'India Needs More Than 2 Airlines'

'India Needs More Than 2 Airlines'

Rediff.com6 Aug 2024

'Just look at China: They have five or six major airlines and some smaller ones.'

Paytm: What's working and what's next?

Paytm: What's working and what's next?

Rediff.com7 Feb 2024

The Reserve Bank of India (RBI) has barred Paytm Payments Bank from most operations, including taking deposits and fund transfers with effect from March 1, 2024. The curbs on the bank come amid several alleged failures such as violations of know-your-customer (KYC) norms. Under such a scenario, here's what works for customers using Paytm Payments Bank, according to the company.

India, UK to resume trade talks this month

India, UK to resume trade talks this month

Rediff.com7 Jul 2024

With the new government taking charge in Britain, senior officials of India and the UK will hold the next round of talks this month for the proposed free trade agreement to resolve the pending issues and close the negotiations, an official said. The India-UK talks for the proposed free trade agreement (FTA) began in January 2022. The 14th round of talks stalled as the two nations stepped into their general election cycles.

Karnataka withdraws GST notice to Infosys

Karnataka withdraws GST notice to Infosys

Rediff.com2 Aug 2024

A day after it received Rs 32,403 crore GST demand, Infosys on Thursday said Karnataka state authorities have withdrawn the 'pre-show cause' notice to the company and directed it to submit further response to the Directorate General of GST Intelligence (DGGI) on the issue. India's second largest IT company had made headlines on Wednesday after GST authorities slapped a Rs 32,403 crore notice on it for services availed by the company from its overseas branches for five years starting 2017.

Services sector output hits 3-month high in Nov

Services sector output hits 3-month high in Nov

Rediff.com5 Dec 2022

India's services sector output growth touched a three-month high in November as business inflows rose markedly amid accommodative demand conditions, a monthly survey said on Monday. The seasonally adjusted S&P Global India Services PMI Business Activity Index rose from 55.1 in October to 56.4 in November, indicating a sharp increase in output that was the quickest in three months even amid higher operating expenses. Survey participants linked the latest expansion to demand strength, successful marketing and a sustained upturn in sales.

HCL Tech Q1 net profit surges 20.4% to Rs 4,257 cr

HCL Tech Q1 net profit surges 20.4% to Rs 4,257 cr

Rediff.com12 Jul 2024

IT services company HCLTech on Friday posted a 20.4 per cent rise in consolidated net profit to Rs 4,257 crore for the June-ended quarter and gave a revenue growth guidance of 3-5 per cent for FY25 on GenAI diversification and strong operational execution. For the fiscal's first quarter ended June 2024 (Q1 FY25), the revenue came in at Rs 28,057 crore, 6.6 per cent more than in the year-ago period. Seen sequentially, it was 1.6 per cent lower than the March quarter.

Nvidia, RIL join forces to build AI computing infra

Nvidia, RIL join forces to build AI computing infra

Rediff.com25 Oct 2024

American chip behemoth Nvidia Corp and India's retail-to-refining giant Reliance Industries on Thursday unveiled their goal to build a formidable AI computing infrastructure in the country. Highlighting the tie-up, Jensen Huang, founder and CEO of Nvidia, made a broader appeal: India should focus on "manufacturing" AI, rather than racing to build semiconductor fabs. As part of this collaboration, Nvidia will reportedly supply its Blackwell AI processors to power Reliance's one-gigawatt data center in Jamnagar, Gujarat.

Taxes comprise 63% in govt coffer: Budget documents

Taxes comprise 63% in govt coffer: Budget documents

Rediff.com23 Jul 2024

For every rupee in the government coffer, the biggest pie of 63 paise will come from direct and indirect taxes, according to the Union Budget 2024-25 documents.

RBI recognises FACE as fintech SRO

RBI recognises FACE as fintech SRO

Rediff.com29 Aug 2024

The Reserve Bank of India (RBI) has recognised the Fintech Association for Consumer Empowerment (FACE) as a self-regulatory organisation (SRO) in the fintech sector, the central bank announced on Wednesday. The banking regulator received three applications for fintech SRO. Of the remaining two applications, one has been returned by the RBI with a provision for resubmission after meeting specific requirements, while the third application is still under examination, said Governor Shaktikanta Das at the Global Fintech Fest in Mumbai.

Pink slips are out at Paytm as part of 'restructuring'

Pink slips are out at Paytm as part of 'restructuring'

Rediff.com10 Jun 2024

Fintech firm One97 Communications, owner of Paytm brand, is laying off an undisclosed number of employees and claimed that it is providing outplacement support for their smooth transition, according to a company statement. Paytm's sales employee headcount in March 2024 quarter dropped by about 3,500 to 36,521 personnel on a quarter-on-quarter basis, mainly due the impact of the Reserve Bank of India's ban on services of Paytm Payments Bank.

The Women Breaking Barriers, One Package At A Time

The Women Breaking Barriers, One Package At A Time

Rediff.com29 Oct 2024

Christina Rindiki's all-women team on the India-Myanmar border in Champhai, Mizoram, delivers 300 plus Amazon packets daily. The women handle all aspects of the operation and made around 450 deliveries per day this month alone. This is their story.

Where Would India Be Without Dr Singh?

Where Would India Be Without Dr Singh?

Rediff.com27 Dec 2024

What stood out in his 15-year journey as a member of the political executive at the Centre was his glowing record as India's most successful and effective finance minister. Both as prime minister and finance minister, he understood the importance of gradualism, except when the economy or the polity was in a crisis.