News for 'Customer Service'

Jio mobile tariff to go up by 12-27% from Jul 3

Jio mobile tariff to go up by 12-27% from Jul 3

Rediff.com27 Jun 2024

Reliance Jio, India's top telecom operator, announced a 12-27 per cent hike in mobile tariffs -- the first in two and half years, setting the stage for other operators like Vodafone Idea to raise charges. The company has also restricted the access of unlimited free 5G services for customers. The hike comes immediately after the spectrum auction, as per the anticipation of sector experts.

JSW MG bets on EV revolution with bold Windsor pricing

JSW MG bets on EV revolution with bold Windsor pricing

Rediff.com19 Sep 2024

Stepping up the competition in the electric vehicle (EV) market, JSW MG Motor on Wednesday launched its electric crossover sport utility vehicle (SUV) Windsor with a new and 'aggressive' pricing model, an assured buyback plan, a lifetime battery warranty, and free public charging for one year. Under this new battery-as-a-service (BaaS) pricing model, customers can purchase the Windsor at a starting price of Rs 9.99 lakh (ex-showroom) and then pay a battery usage fee of Rs 3.5 per kilometre (km).

Apple to stop storing card information on file for Indian customers

Apple to stop storing card information on file for Indian customers

Rediff.com20 May 2022

Technology giant Apple has informed its customers in India that it will no longer store their card information on file and will not be accepting payments made by debit cards and credit cards for purchases or subscriptions on the App store or other Apple services. The decision has been taken by the US-based company in view of the Reserve Bank of India's (RBI's) card data storage guidelines, which will kick in from July 1. The deadline for implementing these norms was extended twice.

Bharti Airtel Q2 net profit zooms nearly three-fold to Rs 3,593 cr

Bharti Airtel Q2 net profit zooms nearly three-fold to Rs 3,593 cr

Rediff.com28 Oct 2024

Bharti Airtel on Monday reported a 168 per cent year-on-year rise in consolidated net profit to Rs 3,593 crore for the September quarter, and the company unveiled top-level changes, including Gopal Vittal moving into the role of executive vice chairman on January 1, 2026. India's second-largest telco - that competes with Reliance Jio and Vodafone Idea in the Indian telecom market - clocked quarterly revenues of Rs 41,473 crore, 12 per cent higher than the year-ago period, aided by strong momentum in India and growth in Africa.

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

Rediff.com12 Nov 2024

The wedding season in Delhi has kicked off, with an estimated 4.5 lakh weddings expected over the next three weeks. Delhi Police are preparing for heavy traffic congestion and have deployed additional personnel to manage the situation. The season is also expected to provide a significant economic boost to the city, with wedding vendors reporting a surge in bookings.

Air India Delhi-New York flyer finds cockroach in food

Air India Delhi-New York flyer finds cockroach in food

Rediff.com28 Sep 2024

An Air India passenger has complained of finding a cockroach in an omelette served onboard the flight from the national capital to New York, with the airline saying the matter has been taken up with the catering service provider for further investigation.

Why Households Are Shifting Funds To Equities

Why Households Are Shifting Funds To Equities

Rediff.com25 Sep 2024

Allocation to bank deposits -- fixed deposits, savings account deposits, and current account deposits -- came down.

'When the market is good, you have to capitalise on it'

'When the market is good, you have to capitalise on it'

Rediff.com29 Nov 2024

'Within India, people want high-quality, personalised banking services, and the demand for such services has exploded.'

Sitharaman urges banks to make loans affordable

Sitharaman urges banks to make loans affordable

Rediff.com18 Nov 2024

Union Finance Minister Nirmala Sitharaman on Monday said people are finding current interest rates "very stressful" and urged banks to make them affordable. Speaking at an event organised by State Bank of India, the finance minister said that at present, India requires industry to ramp up and invest in new facilities, and added that lowering lending rates can help achieve the "Viksit Bharat" aspiration.

'Help! I'm Stuck In Rs 15 Lakh Debt'

'Help! I'm Stuck In Rs 15 Lakh Debt'

Rediff.com12 Mar 2025

Ask rediffGURU and PF and MF expert Janak Patel your mutual fund and personal finance-related questions.

Economists see reforms in the air ahead of Budget

Economists see reforms in the air ahead of Budget

Rediff.com6 Jan 2025

Following the lacklustre growth numbers in the second quarter (Q2FY25), economists believe the upcoming Union Budget for 2025-26 should focus on reforms that will stimulate consumption, manufacturing and spur employment. India's growth unexpectedly slowed to 5.4 per cent in the second quarter, due to low capital formation, weak consumption, besides adverse weather impact.

Jio Fin arm plans Rs 36K cr deal with Reliance Retail

Jio Fin arm plans Rs 36K cr deal with Reliance Retail

Rediff.com27 May 2024

Mukesh Ambani's Jio Financial Services (JFS) is set to seek shareholders' approval for its leasing subsidiary to acquire telecom equipment and devices worth Rs 36,000 crore ($4.33 billion) from Reliance Retail. Jio Leasing Services Limited (JLSL), a wholly-owned subsidiary of JFS, plans to enter the device leasing business, and the equipment will be deployed in broadband wireless connectivity and other services.

BSNL bags Rs 82,916 cr from Rs 1.28 lakh cr telecom budget

BSNL bags Rs 82,916 cr from Rs 1.28 lakh cr telecom budget

Rediff.com23 Jul 2024

Of the total proposed allocation, over Rs 1 lakh crore is meant for BSNL and MTNL-related expenses, including Rs 82,916 crore infusion in BSNL for technology upgradation and restructuring at BSNL.

'Can I Join IT After BSc Chemistry?'

'Can I Join IT After BSc Chemistry?'

Rediff.com11 Dec 2024

rediffGURU Chocko Valliappa offers advice on how you can pick the right course and career.

RBI, Always Watchful, Always Vigilant

RBI, Always Watchful, Always Vigilant

Rediff.com2 Jan 2025

The RBI has changed the way it approached supervision in the past. Having seen a couple of collapses in the NBFC sector and the near-collapse of a few banks, it is focusing on regular drills to prevent a fire from breaking out, explains Tamal Bandyopadhyay.

RBI directs gold loan providers to review policies and practices

RBI directs gold loan providers to review policies and practices

Rediff.com1 Oct 2024

The Reserve Bank of India (RBI) on Monday directed banks and non-banking financial companies (NBFCs) offering gold loans to thoroughly review their policies, processes, and practices to identify any gaps. The central bank also told them to closely monitoring their gold loan portfolios amid significant growth observed in this segment vis--vis some lenders. Additionally, the RBI, through a circular, instructed these lenders to ensure adequate controls over outsourced activities and third-party service providers.

Harley, Triumph blaze a trail, give Enfield a tough ride

Harley, Triumph blaze a trail, give Enfield a tough ride

Rediff.com19 Feb 2024

It has been seven months since the iconic motorcycle manufacturers, Harley-Davidson and Triumph, embarked on their journey in India with the backing of partners Hero MotoCorp and Bajaj Auto. According to data shared by the Indian majors, both brands are already creating ripples in the above 350cc category. The increase in sales has prompted a ramp-up in production and even the doubling of retail touchpoints for one of them.

How Trai Plans To Scuttle Scams

How Trai Plans To Scuttle Scams

Rediff.com15 Jun 2024

Numbers could be classified further into (140) marketing and (160 or 161) for service calls to easily identify the purpose of the call in the future.

Vistara-Air India merger: How these two distinct brands will blend

Vistara-Air India merger: How these two distinct brands will blend

Rediff.com4 Nov 2024

In about a fortnight, Vistara - known for its premium service - will take off on its final flight before merging into the legacy of Air India. Set for November 12, the merger has sparked discussions on how these two distinct brands will blend.

BSNL cuts mobile call rates by 80% for new customers

BSNL cuts mobile call rates by 80% for new customers

Rediff.com20 Dec 2015

Will be valid only for the first two months of a customer's joining

How To Stay Safe From UPI Frauds

How To Stay Safe From UPI Frauds

Rediff.com2 Dec 2024

Link your UPI app to a separate bank account or wallet that has only a limited sum.

How's The Josh At Amazon, Flipkart?

How's The Josh At Amazon, Flipkart?

Rediff.com29 Sep 2024

While war rooms are set up closer to the sales, warlike preparations go into it almost 12 months in advance to ensure that on D-day the firm gives its best to its customers.

Vistara to operate last flight under its brand on Nov 11

Vistara to operate last flight under its brand on Nov 11

Rediff.com30 Aug 2024

Vistara will operate the last flight under its brand on November 11 and the full-service carrier's operations will be unified with Air India from November 12. The government has given its nod for the foreign direct investment by Singapore Airlines as part of the Air India-Vistara merger. Vistara is a joint venture between Tata Group and Singapore Airlines.

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Rediff.com20 Dec 2024

Food delivery and quick commerce (qcom) service application (app), Zomato, now commands a market capitalisation (mcap) higher than automobile giants Tata Motors and Bajaj Auto. Zomato, whose shares closed 1.18 per cent lower on Thursday at Rs 288.45 per share, has an mcap of Rs 2.78 trillion, according to BSE data. By comparison, Tata Motors' mcap stood at Rs 2.74 trillion, while Bajaj Auto's was Rs 2.5 trillion on the BSE.

Watch Out For These Car Launches!

Watch Out For These Car Launches!

Rediff.com12 Aug 2024

Mahindra is coming up with the Thar Roxx. MG Motor India announced a third electric vehicle Windsor. Hyundai and Kia are expected to introduce updated versions of the Alcazar and Carnival respectively.

RBI set to launch UPI-like unified lending platform

RBI set to launch UPI-like unified lending platform

Rediff.com27 Aug 2024

The Reserve Bank of India (RBI) will launch the Unified Lending Interface (ULI) nationwide in due course, aiming to transform India's lending sector, similar to how the Unified Payments Interface (UPI) revolutionised the payments ecosystem, Governor Shaktikanta Das said on Monday.

Customs, excise mop-up may see Rs 1-trillion shortfall in FY23

Customs, excise mop-up may see Rs 1-trillion shortfall in FY23

Rediff.com8 Nov 2022

The Centre is staring at a combined shortfall of up to Rs 1 trillion in excise and Customs revenues in the current financial year (FY23) compared to the Budget estimates (BE), mainly because of duty cuts on edible oil and petroleum products. The government set a target of Rs 3.35 trillion for excise and Rs 2.13 trillion for Customs mop-up for FY23 while presenting the Budget in February. "As excise duty collection is mainly driven by diesel volumes, we might see a clear gap in the level budgeted for FY23, following the reduction in cesses on petrol and diesel in May. We are expecting somewhere between Rs 80,000 crore and Rs 1 trillion dip in excise and customs duty collections," a senior government official told Business Standard.

SOVA Android phone malware targets banking customers

SOVA Android phone malware targets banking customers

Rediff.com15 Sep 2022

A new mobile banking 'Trojan' virus -- SOVA -- which can stealthily encrypt an Android phone for ransom and is hard to uninstall is targeting Indian customers, the country's federal cyber security agency said in its latest advisory.

Car sales drive up thanks to wedding season, rural buy

Car sales drive up thanks to wedding season, rural buy

Rediff.com2 Dec 2024

Auto majors report positive sales figs for November.

Infosys under probe for alleged GST evasion of Rs 32,403 cr

Infosys under probe for alleged GST evasion of Rs 32,403 cr

Rediff.com1 Aug 2024

India's second largest IT services company Infosys has been slapped with a 'pre-show cause' notice for alleged GST evasion to the tune of about Rs 32,403 crore. In a BSE filing, the Bengaluru headquartered IT firm said Karnataka State GST authorities have issued a pre-show cause notice for payment of GST of Rs 32,403 crores for the period July 2017 to March 2022, towards the expenses incurred by overseas branch offices of Infosys Ltd, and added that the company has responded to the pre-show cause notice.

Rediff appoints Infibeam's Vishal Mehta as CMD

Rediff appoints Infibeam's Vishal Mehta as CMD

Rediff.com3 Oct 2024

Rediff.com, one of India's pioneering internet companies, on Tuesday announced the appointment of Mr Vishal Mehta as its new Chairman and Managing Director. This key leadership change follows Infibeam Avenues Ltd's acquisition of a majority stake in Rediff.com.

IndiGo passengers face tough time after system outage

IndiGo passengers face tough time after system outage

Rediff.com5 Oct 2024

Domestic carrier IndiGo on Saturday said it is facing a temporary system slowdown across its network, affecting its website and bookings.

India's services sector growth eases to 3-month low in June

India's services sector growth eases to 3-month low in June

Rediff.com5 Jul 2023

India's services sector growth eased to a three-month low in June but service providers continued to signal positive demand trends, which resulted in a stronger increase in new business volumes and further job creation, a monthly survey said on Wednesday. The seasonally adjusted S&P Global India Services PMI Business Activity Index fell from 61.2 in May to 58.5 in June. Despite falling from May, the latest figure was consistent with a sharp pace of growth.

Tata Digital unveils leaner A-team under CEO Tahilyani

Tata Digital unveils leaner A-team under CEO Tahilyani

Rediff.com21 May 2024

After weeks of organisational shakeup, Tata Digital's new chief executive Naveen Tahilyani has come up with a revamped executive team for the Neu super app. Tahilyani announced his A-team in an internal mail to employees. The focus of the rejig has been to streamline the structure of the leadership and make the firm nimble and business focused.

RBI plans radical overhaul of customer protection norms

RBI plans radical overhaul of customer protection norms

Rediff.com20 May 2014

The framework governing customer protection should consist of fairness and transparency of rule.

Credit card spends rise 14.5% in October on festive season purchases

Credit card spends rise 14.5% in October on festive season purchases

Rediff.com26 Nov 2024

Credit card spending reached Rs 2 trillion in October, a 14.5 per cent rise from September, largely driven by festival season purchases. However, the volume of outstanding credit cards increased only marginally during the same period. The spike in spending comes at a time when nearly all major credit card issuers are calibrating their growth in the segment due to visible signs of stress.

Airtel again pips Jio in mobile customer addition

Airtel again pips Jio in mobile customer addition

Rediff.com23 Dec 2020

India's telecom subscriber base grew to over 1.17 billion in October with Bharti Airtel maintaining its leadership in mobile subscriber addition that accounts for over 98 per cent of total connections in the country, according to the monthly report released by sector regulator Trai on Wednesday. This is the second consecutive month when Airtel added highest number of subscribers. In September, it had regained the leadership position in subscriber addition after a gap of four years. The Sunil Bharti Mittal-led company added 3.67 million new customers in October, taking its total wireless customer base to 330.28 million in October 2020, the Telecom Regulatory Authority of India's (Trai) report said.

Apple sets all-time revenue record in India: CEO Tim Cook

Apple sets all-time revenue record in India: CEO Tim Cook

Rediff.com1 Nov 2024

iPhone maker Apple has set an all-time revenue record in India and observed a double-digit growth in iPad sales in the country in the September 2024 quarter, senior officials of the company said on Friday. The company reported an over 6 per cent growth in total net sales to $94.93 billion during the reported period from $89.49 billion a year ago.

When Will Banks End Customer Harassment?

When Will Banks End Customer Harassment?

Rediff.com30 Aug 2022

The branch managers have come out of their glass cabins and the sellers' market has transformed into a buyers' market, but there is no end to the harassment of customers, asserts Tamal Bandyopadhyay.

Amazon India creates 110K seasonal jobs ahead of festivals

Amazon India creates 110K seasonal jobs ahead of festivals

Rediff.com14 Sep 2024

E-commerce firm Amazon India has announced the creation of over 110,000 seasonal job opportunities across its operations network as it prepares to serve millions of customers throughout India during the upcoming festival season. These positions include both direct and indirect roles in cities such as Mumbai, Delhi, Pune, Bengaluru, Hyderabad, Kolkata, Lucknow, and Chennai, among others. Notably, Amazon has hired thousands of women and nearly 1,900 individuals with disabilities into its existing network.